Patient Privacy Statement

At Dominion Dental Centre, your privacy matters to us. We collect your personal and health information only to provide safe, effective dental care and to manage your treatment records. Your data is stored securely, accessed only by authorised staff, and never shared without your consent unless required by law.

You have the right to access your records, request corrections, and ask how your information is being used. We are committed to protecting your confidentiality in line with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020.

👉 For full details, please read our Privacy Policy below.

Privacy Policy – Dominion Dental Centre

Last updated: August 2025

At Dominion Dental Centre, we respect your privacy and are committed to protecting your personal and health information. As a registered health provider in New Zealand, we comply with the Privacy Act 2020 and the Health Information Privacy Code 2020.

This policy explains what information we collect, why we collect it, how we store and use it, and your rights as our patient.

Information We Collect

When you visit our clinic or use our website, we may collect:

• Personal details: Name, date of birth, address, phone number, email address.

• Health information: Medical history, dental records, X-rays, treatment notes, referrals, prescriptions.

• Payment details: Billing information, insurance details (e.g., Southern Cross Easy-Claim, ACC, WINZ).

• Website information: Contact/appointment form submissions, cookies and analytics data (Google Analytics, Facebook Pixel).

How We Use Your Information

We use your information only for purposes directly related to your care and the operation of our practice, including:

• Providing safe and effective dental treatment.

• Keeping accurate clinical and financial records.

• Managing insurance, ACC, and WINZ claims.

• Sending appointment reminders and relevant follow-up communications.

• Referring you to another health provider if specialist care is required (with your consent).

• Meeting our legal, professional, and regulatory obligations.

We do not use your health information for marketing without your explicit consent.

Sharing of Information

We may share your information with:

• Other health professionals (e.g., specialist dentists, laboratories) are used when required for your treatment.

• Insurers and funders such as Southern Cross, ACC, and WINZ.

• Service providers who help us operate our website, IT systems, and appointment platforms (with privacy safeguards in place).

We will only disclose your information where it is necessary for your care, where you have consented, or where required by law.

Data Storage and Security

• All records are stored securely, whether electronic or paper-based.

• Access is restricted to authorised staff only.

• Electronic records are protected by passwords, firewalls, and encryption where appropriate.

• Dental and medical records are retained for a minimum of 10 years as required under New Zealand law.

Your Rights

Under the Privacy Act 2020 and Health Information Privacy Code 2020, you have the right to:

• Access your personal and health information.

• Request corrections if any information we hold about you is inaccurate.

• Withdraw consent to specific uses of your information (e.g., marketing communications).

• Complain to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

To request access or correction, please get in touch with us directly (see Section 7 below).

Website and Cookies

When you use our website, we may collect information automatically through cookies or similar technologies. This may include your IP address, browser type, and browsing behaviour.

• We use this data to improve website functionality and measure site performance (via Google Analytics and Facebook Pixel).

• You can disable cookies in your browser, but some site features may not work correctly.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please get in touch with us:

Dominion Dental Centre
📍 1009A Dominion Road, Mt Roskill, Auckland
📞 09 629 0494
📧 info@dominiondentalcentre.co.nz

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. Updates will be posted on this page with a revised “last updated” date.